As a Client of 1Healing Embrace you need to be informed about our Massage Therapy Policies in order to provide informed consent prior to the massage session.

1Healing Embrace Studio Massage Therapy, LLC reserves the right to refuse any client, for any reason, at anytime.

Purchases - Including promotional packages, memberships, & all other product or service purchases, 

*All sales are final.*

Appointment times have been arranged specifically for you. Our time is valuable and so is yours, if you are late for your appointment time, you loose that time.  If you don't show up for your appointment you will still be charged in full.  In turn, we promise to honor the scheduled appointment time and be on time as well.

At 1Healing Embrace Studio Massage Therapy, LLC sessions are by appointment only.

To ensure appointment availability, it is suggested a regular series of appointments be scheduled.

A credit card may be required when scheduling. The card is not charged at time of scheduling. Credit card information is used in cases of enforcing the 1Healing Embrace Studio Massage Therapy, LLC Cancellation, No-show or Late policy. When scheduling an appointment with 1Healing Embrace Massage Therapy, LLC, the client understands, acknowledges and authorizes their credit card to be charged appropriate fees based on the 1Healing Embrace Studio Massage Therapy, LLC Cancellation, No-Show and Late policies


We understand that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car problems, snowstorms, and illness are just a few reasons why one might consider canceling an appointment. In our desire to be effective and fair to all of our clients, and out of consideration for our therapists’ time, we have adopted the following policies:

• 24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment.

• If you are unable to give us 24 hours advance notice you will be charged for the full appointment.

• Clients that have purchased a package your session will be forfeited. Missed appointments for COMPLEMENTARY sessions, or additional sessions will incur a $25 Fee

• We accept cancellations via Phone, Text and Email cancellations.

• Gift certificate / voucher / coupon will be forfeited & a $25 fee will be charged to card on file for no show appointments.

• It is at the discretion of the Therapist to charge for a late cancellation.

No Shows

Anyone who either forgets or consciously chooses to forgo their appointment for any reason will be considered a “no-show”. They will be charged for their “missed” appointment and future service will be denied until payment is made.

Clients who have purchased a package will not be charged a fee but a session is forfeited.

Gift certificate / voucher / or coupon will be forfeited & a $25 fee will be charged to card on file for no show appointments..

Arriving Late

If you arrive late your session may be shortened in order to accommodate others whose appointments follow yours.

Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session.

Scheduled sessions will be cancelled after 15 minutes hav passed the scheduled appointment time. The session fee will be charged to the card on file. Gift certificate / voucher / or coupon will be forfeited & a $15 fee will be charged to card on file for no show appointments.


1Healing Embrace Studio recognizes that both Massage Therapist and Clients are vulnerable to infections and therefore ask clients to cancel appointments when they are feeling unwell.

If you have any of the following contagious illnesses the massage session will be rescheduled:

Diarrhea, Vomiting, Fever, Chicken pox, Measles, Mumps, Meningitis, Hepatitis A, Conjunctivitis, Rubella, Head Lice, Body Lice, Impetigo, Influenza, Meningococcal Disease, Polio, Ringworm of the body, feet or scalp, Scabies, Thrush, Whooping Cough and the Common Cold.

Hygiene & Sanitation

All equipment and linens that come in contact with the client are cleansed in an approved method.

All lubricants are dispensed in a contamination-free manner.

The massage therapist's hand and forearms are washed with hot soapy water and disinfecting solution, before and after each session.

The client will come to the session clean.

The client will inform the massage therapist of breaks/cuts in the skin and these areas will be avoided.

The client will be freshly showered when coming from exercising.


Draping is a must and not optional.

A proper draping protocol is followed at all times. Even if the client is in their undergarments a drape will be used in addition.

The client may leave on as much clothing as needed for comfort.

The client is always modestly draped. Only the area being massaged will be undraped. The client will be kept informed of the area to be massaged.

Breast tissue and genital areas will not be massaged under any circumstances. Permission will be asked before working close to these areas; otherwise a professional distance is always maintained.

Client / Professional Boundaries

In this partnership, it is important that the client is honest and open with the massage therapist.

Feedback of pressure, draping, comfort, discomfort, massage techniques , positioning etc. is very important prior to , throughout and after the session. Please share this information with the therapist, as you become aware of it. Sometimes it is hard to remember where you are sensitive until the area is touched.

If we do anything to make you feel uncomfortable, tell us. We will not be offend, because we hold our massage therapy practice to a very high standard.

Children and / or  Guest During Sessions

Visitors may be present during the massage at your request. Visitors must remain quiet and seated during the session. Visitors may not interfere with the massage therapist's work for any reason.

Children are prohibited during sessions in the therapy room. Children may not be in the waiting room if unattended. Children are always required to be quiet and seated while in the waiting area.

Occasionally, we must lock the main door of the office (the therapy room is never locked). If a client has someone waiting during their session, the clients guest will be required to stay inside the office.

Confidentiality and Conversation

The discussion between the therapist and the client is confidential. The client may or may not choose to talk during the session.

We happy to listen to your conversation and share professional expertise. It is preferred to not discuss topics of a sexual or political nature.

We may be required to release records under court order, or to your doctor. We are obligated to report suspicion of abuse or child abuse to the proper authorities.

Scope of Practice

Massage professionals are trained in the use of manual techniques to normalize the soft tissue of the body.

Therapeutic massage is intended to be a health-enhancing system that promotes body balance and efficient body function.

Massage stimulates the natural restorative processes of the body and mechanically reduces muscle tension. These methods may not be used to diagnose or treat any specific, preexisting condition without written permission from your physician.

If any situation that may arise during the massage session and if the therapist feels you should be evaluated by another professional - It is our intent at 1Healing Embrace Studio under the massage therapy policies, to refer you to your personal health care physician.

Massage Therapist does not diagnosis or prescribe for a particular body dysfunction.

The massage therapist is required to refer you for diagnosis and to follow recommendations of your physician.

The massage therapist is a skilled practitioner of safe, structured touch that is beneficial for many life hurts, aches, and pains.

Massage therapy is a maintenance system, and the benefits are cumulative. It is best to receive a one-hour massage every week to reduce the physical stress that builds in the body.

Appointments scheduled every other week, combined with gentle stretching and other self-help methods, are also sufficient.

Monthly appointments are beneficial for those who are effectively dealing with stress management. Occasional appointments provide temporary symptomatic relief, but the cumulative effects of therapeutic massage are lost if massage therapy is not used on a regular basis.

Existing & New Medical Conditions

It is the responsibility of the client to keep the Massage Therapist informed of any medical treatment currently being taken, and to provide written communication from a physician, chiropractor, physical therapist, etc., that massage therapy may be continued.

The client must keep the massage therapist informed of any changes in their health condition.

The massage therapist will always ask at least twice before every session of current medical conditions, medications, allergies the client is aware of.

1Healing Embrace does provide massage therapy to individuals currently being treated and / or for a past cancer diagnosis. For that reason we also will always ask (verbally & otherwise) twice prior to your session, if you are currently being treated or ever have been treated for a cancer diagnosis.

The massage therapist will ask every female client, regardless of age, if they are currently pregnant, prior to the session.

Sexual Interaction, Behavior and/or Discussion

Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate and is illegal.

Requests, comments or behaviors of a sexual nature will not be tolerated, and will be viewed as solicitation. The session will be terminated and reported to the proper authorities under the guidelines of the massage therapy policies and procedures. The client will not be rescheduled. There is no exception to this policy

Informed Consent

The intake session provides time for the massage therapist to discuss each section of the massage therapy policies contained on this website.

Prior to each session, the treatment plan will be discussed with you. At your first session you will receive a copy of the 1Healing Embrace's Therapy Policies and Procedures and will be asked to sign the consent stating that you have read the information, understand it, and agree to comply with 1Healing Embrace Studio Massage Therapy Policies and Procedures